Refunds Policy
Surfers-World Limited. require 100% of the course cost when booking. Surfers-World Limited. Have the right to cancel a persons place on the course if full payment is not received. Course reminders will not be sent.
Any Cancellations or changes to your booking must be made in writing and will only be accepted from the date they are received by Surfers-World Limited.
Refunds for cancellations are as follows:
4 weeks or more from course start date = Full refund.
2-3 weeks before course start date = 50% refund.
Less than 2 weeks to course start date = no refund.
If a change of booking is required more than 21 days prior to the course, Surfers-World Limited. will make every effort to change the booking. Less than 21 days to the start, no changes can be made.
In the case of sea-related conditions beyond Surfers-World Limited. control resulting in a course/lesson being cancelled, (Flat days, Fog, Dangerous sea conditions, Red Flag conditions). A credit note will be issued which is valid for one year from the date of cancellation. No refunds will be issued.
The credit note issued for a cancellation is valid for one year from the date of issue, and only applies to a surf session. It may not be exchanged or used to purchase items in the shop.
Surfers-World Limited will offer a refund only if the purchased item is faulty, in all other cases an exchange will be offered or a credit note will be issued. In both cases a proof of purchase must be shown.
